Terms and conditions

Service and Repair Limited Liability Agreement

This Agreement is made effective as of 01/01/2024, by and between:

Service Provider: Pintek Direct ltd, a company incorporated under the laws of UK, having its principal place of business at Unit C32 Houghton Business Centre, Lake Road, Houghton Le Spring, DH5 8BJ.

Client: Any individual or entity who uses the services of the Service Provider (the "Client").

1. Services Provided

The Service Provider agrees to provide the Client with services for the repair, maintenance, and servicing of Audio Visual Equipment. These services will be provided in accordance with industry standards, best practices, and in a manner deemed appropriate by the Service Provider.

2. Limitation of Liability

By using the Service Provider’s services, the Client agrees that the Service Provider’s liability for any issues, damages, or losses resulting from the Services, whether directly or indirectly, shall be limited as follows:

The Service Provider shall not be held responsible or liable for any loss of income, profits, revenue, or any other form of loss, including personal, property, or business-related losses, incurred by the Client, or for any damage to the Client’s reputation or goodwill arising from the Services provided.
The Service Provider shall not be responsible for any failure of the repaired or serviced equipment to function as expected, except where the Service Provider is found to have acted negligently or in violation of the terms of this Agreement.
In the event of a failure of any Service provided, the Service Provider’s responsibility shall be limited to the repair or re-performance of the Service at no additional cost to the Client, unless otherwise agreed.
No Warranty of Performance or Business Continuity: The Client understands and agrees that the Service Provider makes no guarantees regarding the uninterrupted operation or continued functionality of any equipment following the repair or service. Any resulting delays, disruptions, or losses, including those affecting personal or business operations, due to a faulty repair or service will not be the responsibility of the Service Provider.

3. Indemnification

By using the Service Provider’s services, the Client agrees to indemnify, defend, and hold harmless the Service Provider from any claims, losses, or damages arising out of or related to:

The Client's use of the Services, including any operational disruptions, losses, or damages caused by a malfunction of the repaired or serviced equipment.
Any third-party claims related to the Services, including, but not limited to, claims for loss, damage, or harm caused by the Services provided by the Service Provider.

4. Exclusions of Liability

The Service Provider shall not be held liable for any loss, damage, or injury arising from:

Force majeure events, such as natural disasters, fires, accidents, or any other events beyond the control of the Service Provider.
The Client’s failure to follow proper usage instructions or maintenance guidelines following the Service.
Any issues arising from faulty components or parts provided by the Client or third parties, or if the Client modifies or tampers with the equipment after the Service has been completed.

5. Dispute Resolution

In case of any disputes or claims arising under this Agreement, the parties agree to attempt to resolve the matter amicably through negotiation or mediation. I

6. Miscellaneous

Entire Agreement: This Agreement constitutes the entire understanding between the parties and supersedes all prior agreements, written or oral, relating to the subject matter hereof.
Governing Law: This Agreement will be governed by and construed in accordance with the laws of the UK.

7. Agreement to Terms and Conditions

By using the Service Provider’s services, the Client acknowledges and agrees to the terms and conditions outlined in this Agreement. The Client’s use of the Service constitutes acceptance of these terms.

These terms and conditions are the contract between you and Pintek Direct Ltd

By visiting or using Our Website, you agree to be bound by them.

They are based on a set written by Net Lawman and released under licence. They protect your rights as well as ours.

We are Pintek Direct Ltd, a company registered in the UK, GB 862352427.

Our address is,

Unit C32 Houghton Business Centre,

Lake Road,

Houghton le Spring,

DH5 8BJ.

You are Anyone who uses Our Website.

Please read this agreement carefully and save it. If you do not agree with it, you should leave Our Website immediately.

Security of Our Website

If you violate Our Website we shall take legal action against you.

You now agree that you will not, and will not allow any other person to:

modify, copy, or cause damage or unintended effect to any portion of Our Website, or any software used within it.
link to Our Website in any way that would cause the appearance or presentation of the site to be different from what would be seen by a user who accessed the site by typing the URL into a standard browser;
download any part of Our Website, without our express written consent;
collect or use any product listings, descriptions, or prices;
collect or use any information obtained from or about Our Website or the Content except as intended by this agreement;
aggregate, copy or duplicate in any manner any of the Content or information available from Our Website, other than as permitted by this agreement or as is reasonably necessary for your use of Our Website;
share with a third party any login credentials to Our Website.
Despite the above terms, we now grant a licence to you to:
1. create a hyperlink to Our Website for the purpose of promoting an interest common to both of us. You can do this without specific permission. This licence is conditional upon your not portraying us or any product or service in a false, misleading, derogatory, or otherwise offensive manner. You may not use any logo or other proprietary graphic or trademark of ours as part of the link without our express written consent.
2. you may copy the text of any page for your personal use in connection with the purpose of Our Website.

19.Indemnity

You agree to indemnify us against all costs, claims and expense arising directly or indirectly from:

your failure to comply with the law of any country;
your breach of this agreement;
any act, neglect or default by any agent, employee, licensee or customer of yours;
a contractual claim arising from your use of the Goods;
a breach of the intellectual property rights of any person.

20.Intellectual Property

We will defend the intellectual property rights in connection with our Goods and Our Website, including copyright in the Content whether provided by us or by any other content provider (including copyright in: text, graphics, logos, icons, images, audio clips, digital downloads, data, and software).
Except as set out below, you may not copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Content, in whole or in part.
You may not use our name or logos or trademarks or any other Content on any website of yours or that of any other person.
Subject to the other terms of this agreement, you may download or copy Content only for your own personal use, provided that you maintain all copyright and other notices contained in it. You may not store electronically any significant portion of any Content.

21.Dispute resolution

In this paragraph, the term “ADR Provider” means an approved body under the Alternative Dispute Resolution for Consumer Dispute Regulations 2015.

The following terms apply in the event of a dispute between the parties:

If you are not happy with our services or have any complaint then you must tell us by email message to, allan@pintek.co.uk or an updated address which you will find on Our Website.

If a dispute is not settled as set out above, we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
We can propose an ADR Provider or will listen to your proposal. If you are in any way concerned, you should read the regulations at http://ec.europa.eu/consumers/odr/.

22.Miscellaneous matters

When we communicate with you we do so by email. You agree that email communications are contractually binding in the same way as properly signed and dated paper sent by post.
Where we provide goods or services without specific charge to you, then it (or they) is deemed to be provided free of charge, and not to be associated with any other Goods for which a charge is made. Accordingly, there is neither contractual nor other obligation upon us in respect of those goods or that service.
If any term or provision of this agreement is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.
The rights and obligations of the parties set out in this agreement shall pass to any permitted successor in title.
No failure or delay by any party to exercise any right, power or remedy will operate as a waiver of it nor indicate any intention to reduce that or any other right in the future.
Any communication to be served on either party by the other shall be delivered by hand or sent by first class post or recorded delivery or by e-mail.

It shall be deemed to have been delivered:

if delivered by hand: on the day of delivery;

if sent by post to the correct address: within 72 hours of posting;

If sent by e-mail to the address from which the receiving party has last sent an e-mail: within 24 hours if no notice of non-receipt has been received by the sender.

This agreement does not give any right to any third party under the Contracts (Rights of Third Parties) Act 1999 / Contracts (Rights of Third Parties) (Scotland) Act 2017 or otherwise.
Neither party shall be liable for any failure or delay in performance of this agreement which is caused by circumstances beyond his reasonable control, including any labour dispute between a party and its employees.
In the event of any conflict between any term of this agreement and the provisions of the articles of a limited company or any comparable document intended to regulate any other corporate or collective body, then the terms of this agreement shall prevail.
The validity, construction and performance of this agreement shall be governed by the laws of [England and Wales / Scotland / Northern Ireland] and you agree that any dispute arising from it shall be litigated only in that country.

Notice of right of cancellation: Right to Cancel and Model Cancellation Form

Information about your statutory right to cancel

Your right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire 14 days after the contract was made. That means you can cancel before you have downloaded the product or we have delivered it to you.

How to cancel

To meet the cancellation deadline, it is enough for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement, sent to us by post or e-mail.